Refund policy

• No exchange Once customers make a purchase, they will not be able to return that item for a replacement or refund. 
•  No monetary refunds will be given for any reason, though alternative refunds may be offered, such as store credit or exchanges.
• Customers may exchange items incase of damage.

You can always contact us for any exchange question at organicrootspk@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your exchange, and let you know if the exchange was approved or not. If approved, We will Exchange within 15 business days. 

If more than 15 business days have passed since we’ve approved your exchange, please contact us at organicrootspk@gmail.com.